Re-opening FAQs

Image: Staging Places | Photo: Scott Murray

When will NCCD re-open?

We are open, but our opening hours have changed. We are currently open every Thu, Fri, Sat & Sun from 10am to 4pm until further notice.

What are you doing to make sure NCCD is safe for visitors?

Everyone’s safety is hugely important to us! We will be following all Government guidance and advice to keep everyone safe and happy and play our part in stopping the spread of the virus. We’ve been busy putting lot of new measures in place so that everyone can have an enjoyable visit:

  • Visitors will be limited and at busy times we may ask you to wait outside until others have left the Centre.

  • Before you come in please sanitise your hands and we’ll also check your temperature.

  • We’re supporting the NHS Test & Trace system, so please ‘Check in’ using the COVID-19 app when you arrive. If you don’t have the app we will take details of everyone that visits NCCD and sharing this with the NHS if we are asked to do so.

  • Visitors must wear a face covering as per current Government guidelines.

  • We’re encouraging visitors to wash and sanitise their hands regularly and we have new sanitising stations throughout the building.

  • Staff will be cleaning throughout the day to maintain high levels of cleanliness.

  • We’ve installed protective screens in our Café and Shop and we’ve removed our interactive activities from the Gallery and Cafe.

  • We are asking that groups and families of 5 people or more book their visit in advance. Please ring 01529 308710 to arrange this.

  • We’re also delighted to say that we’ve been awarded the ‘We’re Good to Go’ accreditation. This is the official UK mark to signal that we have worked hard to follow Government and industry COVID-19 guidelines and we have good processes in place to keep everyone safe.

What can I expect when I visit NCCD?

  • All visitors must enter the Centre through our entrance door on Eastgate Green and exit the building via the fire exits on the ground floor.

  • We will be following the 2 metre social distancing rule and there are new one-way routes and signs in place to ensure everyone can do this safely.

  • We’ve had a move around in our Shop and spruced up our lovely craft displays.

  • We’ve also taken away some of the Café tables and chairs so that we can offer a take away and table service only.

  • NCCD looks very different now and it will be changing every day as our exciting major refurbishment has started. Our building will remain open for visitors throughout the refurbishment, however, entrance, exit and one-way routes are likely to change as we expand our ground floor.

  • Please note that our Roof Gallery has now closed.

  • Don’t worry, staff will be on hand to help you and there is lots of new signage in place to guide you during your visit.

Do I need to wear a face mask?

  • Wearing of face masks in our building is mandatory, with the exception of when you are seated in the cafe.

What exhibitions can I see?

  • Staging Places will open from 19 Sep 2020 to 10 Jan 2021. We won’t be offering any drop-in creative activities in our learning zone until further notice.

  • Our next exhibition Jo Fairfax: Play will open in Jan 2021.

  • Our Roof Gallery is now closed and we will open a new ground floor gallery in 2021.

Will the Shop be open?

  • Yes, our Shop will be open and we have a NEW reception area.

  • We will be monitoring the number of people in the shop at any one time. At busy times, we may ask you to wait outside until others have left the Centre.

Will the café be open?

  • Yes our café will be open from 10am to 4pm every day we are open.

  • We will be offering a take away and table service, with a reduced menu.

  • On arrival, please take a seat at one of the tables in the cafe and you will be served by a member of the cafe team.

Will the public toilets be open?

  • We will be opening one disabled toilet for public use for all visitors.

  • We’ve also put extra cleaning measures and sanitising stations in place.

Can I use the lift?

  • Yes, our lift will be in use however we will be limiting the number of people at any one time.

  • Floor markers are also in place to maintain social distancing.

Can I hire a mobility scooter?

  • If you wish to hire our mobility scooter, please ring 01529 308710 to make a booking.

Can I use cash?

  • We can accept cash payments, however, visitors are strongly encouraged to pay using contactless methods where possible.

How do I find out what’s on?

  • All of our upcoming exhibitions, online events, classes, workshops and activities will be promoted though our website and social media channels.

  • We will not be producing a Guide for Nov 2020 - Mar 2021

Will you be re-arranging the events that you had planned during the April to July season?

  • Some of the events linked to our exhibition Staging Places will be re-arranged or replaced with new online activity. Keep an eye on our website and social media for more information coming soon.

Can I get a refund on an event that has been cancelled?

  • If you have booked and paid a deposit for an event that has been cancelled due to Covid-19, we will be in touch with you direct to arrange a refund or re-schedule your booking. Please bear with us as this may take a little longer than usual due to team being furloughed.

Can I arrange a school booking?

  • As part of our phased re-opening we will be offering group visits for schools to visit NCCD outside public opening hours. If you would like to arrange a safe visit to our exhibition, please contact learning@nccd.org.uk

  • We’re also developing an exciting learning programme for the next academic year. More news coming soon!

When will your regular clubs and groups be back up and running?

When will Dance for Parkinson’s be back?

  • Sadly we can’t meet in person at the moment, but we are offering weekly Dance for Parkinson’s videos. We now have a library of video clips created over lockdown for participants to try at home. If you would like to access to these videos, please contact dance@nccd.org.uk

Can I take part in Dance & Disabilities classes?

  • Our Dance & Disabilities classes for young people are currently running weekly via Zoom. We will also be running classes through our online summer dance programme. Email dance@nccd.org.uk for details.

  • As soon as we can run these sessions safely in a studio, we will let you know.

When will Youth Dance be back up and running?

Can I book Dance in Education classes for next academic year?

  • We are now taking bookings for the 2020/21 academic year for bespoke workshops for all Key Stages, SEND schools and Alternative Academies.

  • 6-week curriculum based projects are available, alternatively we can offer one-off workshops for special events (such as World Book Day).

  • We can deliver classes online and at schools, subject to agreed safety measures.

If I fall ill whilst visiting NCCD, what do I need to do?

  • Please tell a member of NCCD staff immediately.

  • If you fall ill with Covid-19 symptoms whilst at NCCD, we will execute an emergency plan to close the building and inform all prior visitors.

If you find out that a previous visitor has contracted Covid-19, how will you let us know?

  • If you checked in using the COVID-19 app you will be contacted via the app.

  • If you have provided us with Test & Trace contact details, we will contact you to let you know.

  • We will also publish information via our website and social media channels.

We will be updating our procedures and FAQ’s regularly to ensure our staff and visitors remain safe and we will inform you about any changes through our website and social media. Please do check online before you visit us.

Please respect our new measures and help us reduce the spread of Covid-19. If you feel unwell, please stay at home and keep yourself and everyone safe.